Software Development Engineer in Critical Communications
6 days ago
About Delta Air Lines
Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability, and customer experience. We power our employees around the world to deliver operational excellence while maintaining our reputation for award-winning customer service.
We strive to connect people and cultures globally, fostering understanding across a diverse world and serving as a force for social good. Our technology hub contributes directly to these objectives, sustaining our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions.
This role supports various teams and functions across our organization and is an integral part of our transformation agenda. You will work seamlessly with a global team to create memorable experiences for customers.
Your Responsibilities:- New development, enhancements, and support for new and existing systems and applications, including proprietary communications hub software.
- Analysis of large volumes of data into and out of multiple internal systems and partner connections.
- Comprehension and design of detailed technical documentation.
- Ability to understand the big picture and come up with solutions that solve current problems and are also scalable for the future.
- Collaborating with software developers, engineers, and operations teams across other product stacks within our organization.
- Monitoring sites and software to ensure they are performing properly (including on-call shifts).
- Anticipating potential problems before they occur (and coming up with solutions).
- Conducting post-incident reviews.
- Documenting your work (Knowledge Articles, Wikis, and Runbooks) to turn findings into repeatable actions.
- Managing stakeholders.
- Quality Assurance, including supporting testing, test tools, test environments.
- Capacity and Performance Management.
- Quickly responding to incident alerts and support calls. Identifies, and coordinates with teams critical to the events resolution.
- Building and supporting a reliable application suite for the environment to meet development and maintenance requirements of systems/platforms.
- Working/partnering as part of the development team to evaluate the health, stability, and reliability of systems/applications.
- Creating and Utilizing monitoring, alerts, dashboards, and management tools to ensure the availability, reliability, and performance of systems/applications and services.
- Constantly working to improve and implement automation of systems/applications tasks.
- Providing technical support for systems/applications according to application SLAs.
- Responsible for designing and developing resiliency in the application code, settings for deployments, and engaging with squads to address failure patterns.
This role requires technical skillsets outlined as must-haves. In addition to this, you may need to learn unique airline industry skillsets.
Requirements:- Bachelor's degree with 3-6 years of work experience.
- 3 plus years of actual coding experience in C++, Java, Python, Windows scripting, Windows development, and debugging, Linux scripting.
- Experience with User Tickets.
- 3 plus years C/C++ development experience with Visual Studio with CI/CD pipelines.
- 3 plus years of experience in both Linux and Windows environments.
- Strong Technical Writing Skills.
- Ability to self-learn other coding and scripting languages to a sufficient level to support the operation, troubleshoot problems, and validate fixes.
- A strong desire and ability to run an optimized critical communications system with 100% availability.
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