Debt Resolution Specialist

Job Overview

• The primary role of this position is to oversee and manage receivables for an assigned set of customers, focusing on accounts marked as Non-Performing Assets (NPA). The goal is to ensure timely repayment and minimize defaults.
• Compliance is key in this role. Ensure strict adherence to company processes, repayment guidelines, and collection efforts while maintaining regulatory standards and internal policies.
• Efficient repayment practices must be driven to reduce the Overdue (OD) amount at the branch. Proactive work should aim to minimize NPA levels and restore overdue accounts to regular status.
• Timely payment collection involves actively pursuing overdue payments using effective communication methods. This ensures timely collection and improved recovery rates.

Requirements

• Strong analytical skills with the ability to identify trends and patterns in customer behavior.
• Effective communication and negotiation skills are essential to resolve disputes and secure timely repayments.
• A high level of organization and time management skills to prioritize tasks effectively and meet deadlines.
• Ability to work under pressure and maintain a professional demeanor in challenging situations.

Benefits

• A competitive salary and bonus structure that rewards performance.
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.
• Ongoing training and development opportunities to enhance skills and knowledge.