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Operations Manager
1 week ago
The Operations Manager will be responsible for managing the day-to-day operations of the team, including process delivery, technical escalations, and customer service.
Responsibilities:
* Manage and resolve technical roadblocks and escalations as per SLA and quality requirements
* Provide product support and resolution to clients by performing question diagnosis while guiding users through step-by-step solutions
* Troubleshoot all client queries in a user-friendly, courteous, and professional manner
* Offer alternative solutions to clients where appropriate, with the objective of retaining customers and clients' business
Requirements:
* 3+ years of experience in a similar role
* Strong leadership and management skills
* Excellent problem-solving and decision-making skills
* Strong stakeholder management and communication skills
Benefits:
* Opportunity to work with a leading company in the industry
* Competitive salary and benefits package
* Professional development opportunities
About Us:
We are a global information technology consulting and outsourcing company with a strong presence in the market. Our mission is to help our clients achieve their business goals through innovative solutions and exceptional service.
