Senior Technical Integration Specialist

7 days ago

Pune, Maharashtra, India beBeeDevelopment Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Support Specialist

We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be an experienced engineer capable of integrating product knowledge, research, and testing to answer complex questions about product behavior and provide end-to-end solutions to permanently fix issues.

This role requires strong development background in Java or .NET technologies, with experience in SQL programming on Oracle or SQL 2008 and above, and automation scripts using Python, PowerShell, or batch. Additionally, the candidate should have experience in cloud technologies, such as GCP, and platform migration of applications including hardware, software, and database upgrades.

  • Key Responsibilities:
  • Oversee resolution of technical issues coming from customer teams.
  • Fix and deliver customer issues that require development efforts.
  • Be a liaison between customer-facing teams and Product and Engineering org for management and resolution of all technical questions and issues.
  • Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems.
  • Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion.
  • Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings.
  • Work closely with internal teams to stay up-to-date on product features, changes, and issues.

Required Skills and Qualifications:

  • Total 5+ years of experience with at least 4 years of experience in either Java, Spring, Springboot technologies, Hibernate & Front end technologies (Angular or React) or .NET, C# technologies & Strong knowledge VB.NET, C#, MVC, .Net core, ASP.Net, WCF.
  • Strong development background using either Java or dotNet.
  • Strong SQL programming skills on Oracle or SQL 2008 and above.
  • Automation scripts using python, powershell or batch.
  • Experience in any cloud technologies. GCP preferable.
  • Experience in platform migration of application including hardware, software and database upgrades.
  • Manage any IT Security incidents that may occur in the application.
  • Able to work with product vendors and lead upgrades as applicable.
  • Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application.
  • Working Knowledge of SDLC & Agile processes.
  • Demonstrable experience in leading projects to successful conclusions.
  • Experienced in effectively communicating and influencing project stakeholders, team members.

What We Offer:

  • Flexible scheme with benefits.
  • Best-in-class leave policy.
  • Gender-neutral parental leaves.
  • 100% reimbursement under childcare assistance benefit (gender-neutral).
  • Sponsorship for industry-relevant certifications and education.
  • Employee Assistance Program for you and your family members.
  • Comprehensive Hospitalization Insurance for you and your dependents.
  • Accident and Term life Insurance.
  • Complementary Health screening for 35 yrs. and above.

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