Tracxn - Senior Manager - Customer Success - US

3 weeks ago

Bengaluru, Karnataka, India Tracxn Technologies Full time

As a Senior Manager - Customer Success at Tracxn Technologies, you will be responsible for leading a team of key account managers in building and managing customer relationships. You will develop a thorough understanding of Tracxn's SaaS product and offerings, and drive customer engagement through effective communication and process streamlining. Your key responsibilities will include overseeing customer onboarding, resolving customer queries, driving customer adoption, and managing renewals. You will also liaise with internal teams to ensure seamless customer success processes. To succeed in this role, you will need excellent written and verbal communication skills, a thorough understanding of customer lifecycle processes, and experience in managing a team of direct reportees. At Tracxn Technologies, you can expect a meritocracy-driven culture, intellectually curious colleagues, and high-paced learning opportunities.

Key Responsibilities:

  • Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals.
  • Liaise with internal teams for all Customer Success processes.
  • Drive adoption of Tracxn's SaaS product and offerings.
  • Drive the implementation of customer engagement projects.
  • Identify reasons for customer churn and help prevent it.
  • Train and manage a team of Key Account Managers.

What we are looking for:

  • Excellent written and verbal communication skills.
  • Thorough understanding of customer lifecycle processes in a B2B SAAS company.
  • Experience of managing a team of direct reportees.

What can you expect at Tracxn Technologies?

  • Meritocracy-driven, candid culture.
  • Like-minded intellectually curious colleagues.
  • High-paced learning opportunities.

  • UI Designer

    2 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About Tracxn: Tracxn is a product company based in Bangalore, providing a research and deal sourcing platform for companies working in the startup ecosystem. Our platform is used globally by customers who rely on us for valuable insights.About the Role: We are seeking a skilled UI/UX designer to join our design team at Tracxn. This person will work closely...

  • Technical Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role :At Tracxn, we collaborate with top-tier clients across 30+ geographies to provide cutting-edge research and deal-sourcing solutions that drive their investment decisions and strategic growth. As a Technical Program Manager at Tracxn, you will be a key member of our dynamic API product team, focusing on providing solutions for clients who wish...

  • Technical Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role :Tracxn is seeking a skilled Technical Program Manager to join our dynamic API product team. As a key member of this team, you will focus on providing solutions for clients who wish to integrate Tracxn APIs into their systems. Your responsibilities will include creating and managing technical documentation and collateral required for client...

  • Technical Program Manager

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role:As a Technical Program Manager at Tracxn, you will be a key member of our dynamic API product team, focusing on providing solutions for clients who wish to integrate Tracxn APIs into their systems. You will also be responsible for creating and managing collateral and data necessary for lead nurturing and conversion. Your role will involve...

  • Senior Media Relations Manager

    3 weeks ago

    Bengaluru, Karnataka, India Tracxn Technologies Full time

    As a Senior Media Relations Manager at Tracxn Technologies, you will be responsible for leading the strategic growth and operational excellence of our Media Relations initiatives. This role involves managing relationships with global media houses, planning and executing media engagements, and refining our media outreach processes to position Tracxn as the...

  • Senior Associate Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role:The Product Team at Tracxn is responsible for the digital platform used by our customers. This includes both internal and external users.We are looking for a Senior Associate Product Manager to work closely with our Product Managers to plan and execute throughout the product life-cycle. As a key member of our Product Team, you will define...

  • Senior Backend Developer

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer/Backend Developer to join our technology team at Tracxn. As a key member of our team, you will be responsible for designing and implementing large-scale distributed systems, collaborating with managers and engineers to define and implement high-quality features, and owning end-to-end...

  • Senior Backend Developer

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer/Backend Developer to join our technology team at Tracxn. As a key member of our team, you will be responsible for designing and implementing large-scale distributed systems, collaborating with managers and engineers to define and implement high-quality features, and owning end-to-end...

  • UI Designer

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About TracxnTracxn is a product company based in Bangalore, providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working in the startup ecosystem.Job OverviewWe are seeking a UI/UX Designer to join our Design team at Tracxn. This role will involve defining the look and feel of the Tracxn platform...

  • Senior Full Stack Developer

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the RoleWe are seeking a highly skilled Senior Full Stack Developer to join our technology team at Tracxn. As a key member of our team, you will be responsible for designing and developing high-performant, SEO-optimized frontend applications, scalable databases, RESTful APIs, and backend services.Key ResponsibilitiesLead the development of interactive,...

  • Technical Program Manager

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role:Tracxn is seeking a skilled Technical Program Manager to join our dynamic API product team. As a key member of this team, you will be responsible for providing solutions for clients who wish to integrate Tracxn APIs into their systems. Your primary focus will be on managing and executing programs, solving complex problems, implementing and...

  • Senior Full Stack Developer

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the RoleWe are seeking a highly skilled Senior Full Stack Developer to join our technology team at Tracxn. As a key member of our team, you will be responsible for designing and developing scalable, high-performance, and SEO-optimized frontend applications.Key ResponsibilitiesLead the development of interactive and responsive frontend applications...

  • Senior Product Development Manager

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the RolePlease read the entire job description to get an accurate picture of the role. We are looking for a skilled and experienced Senior Associate Product Manager to join our Product Team at Tracxn.Key ResponsibilitiesWork closely with Product Managers to plan and execute throughout the product life-cycle.Define product features, write product...

  • Technical Program Manager

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to join our dynamic product team at Tracxn. As a key member of our team, you will play a crucial role in managing and executing programs, solving complex problems, implementing and improving processes, and tracking performance metrics.Key ResponsibilitiesData Production ManagementLead...

  • Product Manager Associate Senior

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role:The Product Team at Tracxn is responsible for the digital platform used by our customers - both internal and external. As a Senior Associate Product Manager, you will work closely with the Product Managers to plan and execute throughout the product life-cycle. You will define Product Features, write Product Requirements, work with the Design...

  • UI/UX Designer

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About TracxnTracxn is a product company based in Bangalore, providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working in the startup ecosystem.About the RoleWe are seeking a UI/UX designer to join our Design team at Tracxn to define the look and feel of our platform used by customers globally....

  • Technical Program Manager

    4 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role:As a Technical Program Manager at Tracxn, you will be part of our dynamic product team, working on projects that are central to our data production and product development initiatives. You will play a crucial role in managing and executing programs, solving complex problems, implementing and improving processes, and tracking performance...

  • Product Development Manager

    3 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role :The Product Team at Tracxn is responsible for the digital platform used by our customers - both internal and external.This role is for a Senior Associate Product Manager who will work closely with the Product Managers to plan and execute throughout the product life-cycle. You will define Product Features, write Product Requirements, work with...

  • Tech Leader for Data Production and Project Execution

    2 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    About the Role:Tracxn is seeking a skilled Technical Program Manager to lead our data production and project execution initiatives. As a key member of our product team, you will play a crucial role in managing and executing programs, solving complex problems, and tracking performance metrics.Key Responsibilities:Data Production Management:- Develop and...

  • Senior Full Stack Developer

    2 weeks ago

    Bengaluru, Karnataka, India Tracxn Full time

    Job Title: Senior Full Stack DeveloperAbout the Role: We are seeking a highly skilled Senior Full Stack Developer to join our team at Tracxn. As a key member of our technology team, you will be responsible for designing and developing high-performance web applications using modern frontend frameworks and scalable databases.Key Responsibilities:Lead the...