
Support Excellence Professional
1 day ago
We are seeking a highly skilled Support Excellence Professional to manage high volumes of customer interactions through calls, emails, and chats. The ideal candidate will deliver exceptional service, resolve issues efficiently, and contribute to customer satisfaction while maintaining our brand image.
Key Responsibilities:
- Handle inbound queries via calls, emails, and chats with professionalism.
- Resolve customer concerns by understanding the issue, identifying solutions, and ensuring timely resolution.
- Upsell relevant services/products by understanding customer needs and providing suitable recommendations.
- Maintain accurate records and update customer data in CRM systems.
- Coordinate with internal teams to escalate and resolve complex issues.
- Stay updated with product/process knowledge through regular training.
- Ensure continuity in service by monitoring technical tools and reporting issues promptly.
Required Skills and Qualifications:
The following skills and qualifications are essential for this role:
- customer focus
- inbound calls
- international voice process
- communication skills
- email/chat support
- CRM
- problem-solving
- active listening
- resilience
- interpersonal skills
- patience
- data entry
Benefits:
This role offers a dynamic work environment where you can grow your skills and advance your career.
Other Information:
Our company is committed to delivering exceptional service to our customers. We believe that building strong relationships with our customers is key to their satisfaction and loyalty.
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