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SAP Technical Support Specialist
2 weeks ago
**Role Overview**
We are a global service provider with a presence in over 40 countries. Our company delivers and administers 75,000 days of training each year, in 18 languages.
We are looking for a technical support specialist to join our team. The successful candidate will work from our office in Gurgaon, with cabs facility available both ways for hiring zone areas.
The role involves rotational shifts, including night shifts. This is a full-time contract role, which can be converted into permanent employment based on performance.
**Responsibilities**
- Resolve technical issues for customers on SAP Learning, the Training Shop, and the Certification Hub
- Interact with customers via ticketing channels, ensuring clear and professional communication
- Manage customer escalations and collaborate with internal teams to achieve superior customer service
- Drive and manage projects with other support colleagues to enhance efficiency and effectiveness
- Analyze root causes of reported incidents and develop solutions to prevent recurrence
- Run reports on learning usage and deliver on-demand reports to customers
- Ensure GDPR compliance for global operations processes
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