Experiential Operations Specialist

We are seeking a highly skilled professional to fill the role of Experiential Fleet Operations Technician. The successful candidate will be responsible for ensuring optimal fleet performance and reliability.

The ideal candidate will have a strong technical background and proficiency in event technology, live streaming, broadcast technologies, including IP-based video, audio, control, and lighting systems, as well as IT system administration of Windows and Linux-based systems.

• Development and execution of proactive maintenance projects, configuration, and documentation of broadcast streaming and experiential & event technology infrastructure.
• Resolution and root cause analysis of issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams.
• Identify patterns in technical issues escalated across the fleet and develop proactive solutions to ensure consistent fleet operations.
• Utilize scripting to develop efficient methods to configure and deploy hardware and software infrastructures.

The successful candidate will also be responsible for coordinating with partner services, client teams, and SMEs to provide global support, reporting impact or projected impact to team lead & stakeholders, supporting experiential site operations as needed with projects and setup of various event or show elements as needed, and developing and maintaining a knowledge base to support fleet operations for all tiers in the service.

Technical expertise in navigating and troubleshooting AVCL deployments on corporate network infrastructure, general IT and high-performance media on networks, management of proprietary Cloud experience platform services, remote enrollment & configuration of Mac, Linux & Window fleet via UEM, SSH, VNC & Chrome Remote Desktop, monitoring stability of deployment infrastructure, platform and system administration, validation testing for newer interactive exhibit releases, operating remotely and independently from geographic locations of the fleet through network infrastructure, partner tier 2 services, dispatched field services, or other reasonably capable third parties, flexibility to work after hours on occasion and weekends as needed to address urgent issues and support special projects is required.

Key qualifications include:

• Proficiency with Unix, Windows & Mac based operating systems.
• Proficiency with online & event video production technologies.
• Familiarity with enterprise level network switches & routers.
• Knowledge of advanced signal flow for audio, video, lighting, network and control.
• Ability to create detailed documentation & project proposals.
• Flexibility to continuously teach and be taught new technologies and workflows.
• Ability to read and write line diagrams in technical design documents.

Desirable skills include administration of desktop and server OS support (Mac OS X, Windows, Linux), fleet management software such as unified endpoint management (UEM), virtual network computing (VNC), secure shell, LED Video Wall Processors, Crestron NVX, Ross Dashboard, QSC Qsys Processors, Dante Network Audio Infrastructure Hardware & Software, Analog Way/Picturall/Christie, ETC Paradigm ACP, ETC Mosaic MSC, Telestream, scripting & automation processes, LED video walls & multi projector installations, enterprise Cloud platforms, VMs running web services, web development, code & database management, message brokers, federation and configuration, undergraduate degree or 4 years of related experience in IP based broadcast, live production, experiential, media technologies, networking or computer science, CTP (Certified Technical Professional), CCNA (Cisco Certified Network Associate), CNCT (Certified Network Computer Technician).