Service Delivery Specialist
5 days ago
**Job Description:**
We are seeking a highly skilled Service Delivery Specialist to join our team at Servify. This is an exciting opportunity for a motivated individual to play a crucial role in engaging with service vendors and overseeing ongoing daily customer program service delivery activities.
The successful candidate will be responsible for:
- Handling customer service escalations/exceptions and working with repair vendors to resolve service issues
- Assisting with, tracking, and managing service requests, Device status
- Day-to-Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site Repair, Walk-In Repair, Depot Repair
- Submission and monitoring of service requests within vendor and internal systems
- Manage/resolve service delivery exceptions and service provider escalations
- Working with service vendors to introduce new products into the service process, or to introduce new service capabilities
- Monitoring department issues and client complaints to propose methods to lessen recurring issues
**Requirements:**
- Comfortable to work in Night shift. The shift is from 8 PM to 5 AM (India time), subject to change depending on customer needs
- Bachelor's degree in supply chain management, operations, business administration, or a related field or equivalent experience will be additional advantage
- Independent, Passionate, Critical Thinker with strong analytical skills and aptitude to manipulate large data
- 2+ years' experience within Supply Chain/Operations or Repair/Service Operations
- Candidates must be proficient in the Microsoft Excel, Office suite or G Suite (Docs, Sheets, Slides)
- Candidates should be familiar with call center operations, and other consumer service channels
- A strong ability to effectively participate in cross-functional teams
- Must communicate and collaborate well across internal functions, vendors, and/or customers, and present to senior management as needed
- Highly organized and disciplined in time/project management
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