Service Delivery Specialist

5 days ago


Gurgaon, Haryana, India Servify Full time

**Job Description:**

We are seeking a highly skilled Service Delivery Specialist to join our team at Servify. This is an exciting opportunity for a motivated individual to play a crucial role in engaging with service vendors and overseeing ongoing daily customer program service delivery activities.

The successful candidate will be responsible for:

  • Handling customer service escalations/exceptions and working with repair vendors to resolve service issues
  • Assisting with, tracking, and managing service requests, Device status
  • Day-to-Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site Repair, Walk-In Repair, Depot Repair
  • Submission and monitoring of service requests within vendor and internal systems
  • Manage/resolve service delivery exceptions and service provider escalations
  • Working with service vendors to introduce new products into the service process, or to introduce new service capabilities
  • Monitoring department issues and client complaints to propose methods to lessen recurring issues

**Requirements:**

  • Comfortable to work in Night shift. The shift is from 8 PM to 5 AM (India time), subject to change depending on customer needs
  • Bachelor's degree in supply chain management, operations, business administration, or a related field or equivalent experience will be additional advantage
  • Independent, Passionate, Critical Thinker with strong analytical skills and aptitude to manipulate large data
  • 2+ years' experience within Supply Chain/Operations or Repair/Service Operations
  • Candidates must be proficient in the Microsoft Excel, Office suite or G Suite (Docs, Sheets, Slides)
  • Candidates should be familiar with call center operations, and other consumer service channels
  • A strong ability to effectively participate in cross-functional teams
  • Must communicate and collaborate well across internal functions, vendors, and/or customers, and present to senior management as needed
  • Highly organized and disciplined in time/project management


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