Senior Consultant
7 days ago
Job Description: We are seeking a seasoned SAP Consultant to lead and manage SAP C4C configurations and integration for Energy/Utilities clients. The ideal candidate will have expertise in Meter-to-Cash flow processes and their integration within SAP systems.
Key Responsibilities:
- Lead and manage SAP C4C configurations and integration for Energy/Utilities clients.
- Oversee Meter-to-Cash flow processes, ensuring efficient configuration and management.
- Configure SAP Sales Cloud and SAP Service Cloud (C4C), focusing on customer service processes, including Move-In/Out, Disconnection, and Reconnection.
- Integrate SAP C4C with backend systems like S/4 HANA or ECC, ensuring seamless data flow and business continuity.
- Configure C4C layouts, Business Roles, Code List Mapping, ID Mapping, and Key User Tools (KUTs).
- Manage integration of SAP C4C with SAP ISU modules, including Device Management, Billing, and FICA.
- Work on Service Order and Notification scenarios in the C4C-S4 environment with utilities.
- Participate in BPEM case integration and testing with C4C.
- Provide ongoing support, troubleshooting issues, resolving user problems, and implementing system enhancements.
- Analyze existing business processes and identify areas for improvement in utilities service management.
- Participate in end-user training, system testing, and quality assurance activities.
- Contribute to both Implementation and AMS (Application Management Services) projects.
Requirements:
- 8+ years of experience as an SAP CRM/C4C Consultant, specifically in the Energy/Utilities domain.
- Strong understanding of Meter-to-Cash flow processes and their integration within SAP systems.
- Hands-on experience in configuring SAP Sales Cloud and SAP Service Cloud (C4C) for utilities.
- Proven experience integrating SAP C4C with S/4 HANA or ECC, including data exchange and process synchronization.
- Working knowledge of C4C layouts, Business Roles, Code List Mapping, ID Mapping, and KUTs (Key User Tools).
- Configuration expertise in customer service processes such as Business Master Data, Front Office, Move-In/Out, Disconnection/Reconnection.
- Experience with integrating SAP C4C with SAP ISU modules, including Device Management, Billing, and FICA.
- Solid experience with Service Order and Notification scenarios in a C4C-S4 environment.
- Experience with BPEM case integration and testing in C4C.
- Excellent troubleshooting skills and the ability to resolve user issues and implement system improvements.
- Analytical mindset to assess and optimize existing processes.
- Flexibility to work on both Implementation and AMS projects.
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