Sales and Customer Service Professional
1 week ago
Sales and Customer Service Role
We are seeking a skilled Sales and Customer Service professional to contact potential or existing customers to inform them about products or services using scripts, answer questions about products or the company, and understand customer requirements to close sales.
About the PositionThe ideal candidate will be responsible for directing prospects to the field sales team when needed, entering and updating customer information in the database, taking and processing orders in an accurate manner, handling grievances to preserve the company's reputation, and going above and beyond to ensure customer satisfaction.
You will also be responsible for engaging with customers to identify their needs and provide solutions that meet those needs, ensuring a positive customer experience.
Key Responsibilities- Contacting potential or existing customers to inform them about products or services
- Answering questions about products or the company
- Understanding customer requirements to close sales
- Directing prospects to the field sales team when needed
- Entering and updating customer information in the database
- Taking and processing orders in an accurate manner
- Handling grievances to preserve the company's reputation
- Engaging with customers to identify their needs and provide solutions
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