
Financial Operations Specialist
2 weeks ago
The role entails assisting with daily billing processes, reporting activities and progress to seniors.
Key responsibilities include resolving inquiries/queries related to Billing, adhering to policy guidelines for billing, collaborating with field teams for necessary supporting documents required for billing, managing and recovering outstanding payments from customers, contacting debtors, negotiating payment plans, resolving disputes, and ensuring compliance with company policies and legal requirements.
The candidate will also be responsible for investigating and addressing customer concerns related to billing, payments, or account discrepancies, obtaining Bank statements for all accounts, providing bank statements, remittances and correspondences received to the collectors on the same day, performing regular standard tasks of Customer Invoicing Processing function, ensuring that cash is applied only based on the defined process without exceptions, collating all remittances for the Cash/Wire/Cheque payments received and apply to the correct invoice using Remittance Advice from customers or related collectors, reconciling orders to match customer books, including validating credits or debits and sending them to customer for collection or refund, and providing details of un-applied and unidentified cash to all collectors daily and follow up proactively to get details of applications.
The ideal candidate should possess a good understanding of Billing and invoicing, conversant of various online tools and systems, high energy, self-motivation with a high degree of accountability, oral and written communications skills in English, capability to work under time pressure in a dynamic business environment, and computer literate in various tools.
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