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Customer Service Representative

3 weeks ago

Gurgaon, Haryana, India Preferable - Crafting Careers Full time

At Prefferable - Crafting Careers, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to handle inbound and outbound calls effectively.

Key Responsibilities:

  • Provide top-notch customer service in a professional manner
  • Manage non-voice processes including email support and chat services
  • Maintain documentation of customer interactions and transactions
  • Collaborate with team members to meet performance metrics and targets
  • Facilitate effective communication with clients and stakeholders

Requirements:

  • Demonstrated proficiency in verbal and written communication skills
  • At least 1 year of experience in BPO voice or non-voice processes
  • Ability to work in a fast-paced environment
  • Proficient in basic computer skills and familiar with call center software