Technical Network Operations Specialist

3 days ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a seasoned professional to join our team in the capacity of Junior NOC Engineer - A2P Messaging. In this role, you will be responsible for monitoring and maintaining network operations, managing and troubleshooting technical issues, ensuring network security, and providing technical support to clients.

The ideal candidate will have a minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols, as well as a minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis.

This is a full-time remote role that requires excellent troubleshooting skills, ability to work flexible hours, good written and verbal communication skills, advanced project management skills, and ability to work well under pressure.

Key responsibilities include:

  • Monitoring Disk Space, log files, Dumps/logs purging, application up-time
  • Capacity management and reporting in case of possible breach of capacity
  • Answer customer emails/calls and provide timely & high level of service
  • Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
  • Head to Head testing/configuration with clients
  • Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency
  • Management reporting as per requirement

To succeed in this role, you will need to have a Bachelor's degree in computer science, computer engineering, or a similar field, and be able to work effectively in a team environment.

About this job:

  • Location : Remote
  • Experience : 1-3 Years
  • Qualifications : Bachelor in Engineering

Preferred Area of Expertise:

  • SMSC, SMPP, A2P Messaging

Job Responsibility:

  • Provide 24X7X365 NOC Support for VAS related issues
  • Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
  • New clients interconnect and interconnection testing

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