Senior Operations Manager
1 week ago
At Equiniti, we are seeking a highly skilled and experienced Senior Operations Manager to join our team. This is a fantastic opportunity for a candidate with previous management experience or a current Senior Pensions Administrator ready to take that next step up. This role will be a hybrid or remote position.
Our Operations teams must deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as well as protecting the commercial interests of EQ. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.
The successful candidate will be responsible for guiding, developing and motivating their team to achieve all performance measures, both as an individual and as a team. They will support a culture where their teams are full of pride and passion for what they do.
The ideal candidate will have excellent leadership and communication skills, with the ability to create an environment which is well structured and supportive, ensuring their team has the knowledge, skills and ongoing opportunities to develop.
Key responsibilities will include:
- Control, review and monitor all service standards and activities to ensure they are being met, to the required quality standards identifying resources to achieve this.
- Through the use of planning software ensure the team is resourced effectively to enable consistent planning and performance management sharing shortages or latent capacity.
- Use the Performance Management framework to undertake regular one to ones, appraisals, quality and activity feedback and drive training and development.
- Know your customer and be engaged with stakeholder responsible for the client relationship.
- To guide, coach, develop and motivate your team using the tools and resources available.
- Set key clear Key Performance Indicators (KPI) and objectives to ensure individual engagement and contribution to the team goal.
- Communicate effectively with your teams, peers and the wider group, including the use of daily huddles.
- Complete the recruitment process from raising the vacancy to on-boarding to meet the teams resourcing requirements.
- Ensure all processes are regularly reviewed, continually improved and the procedure notes are kept updated to reflect the process, adhering to regulatory and legislative requirements.
- Ensure all compliance monitoring and audit actions are completed to the required standards and within the target date.
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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