Content Quality Senior Administrator
4 weeks ago
About the Role
We are seeking a highly skilled Content Quality Senior Administrator to join our Content Operations team at Believe. As a key member of our international Content team, you will be responsible for validating and processing all releases within the specified timeline as per the stores guidelines, ensuring that all commercial priority content is processed.
Key Responsibilities
- Validate and process all releases within the specified timeline as per the stores guidelines.
- Implement quality checks for all ticket responses to TuneCore artists using Zendesk software.
- Ensure on-time customer support for all clients in TuneCore with relevant solutions following the SLA.
- Collaborate with the team to improve process and tools.
- Proactive and willing to improve process and tools.
Requirements
- Bachelor's Degree.
- Keen interest in music industry, new technologies, digital music platforms etc.
- Should have been mandatorily working on Zendesk with minimum of 1-2 years.
- Good communication skills.
- Experienced in Customer support and reporting.
- Fluency in English is mandatory, both written and spoken.
What We Offer
- Flexibility in work hours.
- Office perks, including a game of foosball, table tennis, free event pass for exclusive and limited shows, music subscription, etc.
- Wellbeing program, including caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture.
- Transparency in secondary activity disclosure.
- Tailor-made flexi pay plan for tax saving.
- Sustainability program, including CSR program, represent yourself as a #shaper and contribute to a better future.
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