Telecom Systems Engineer
7 days ago
Mumba Technologies, Inc. is seeking an experienced Telecom Systems Engineer to join our team in Noida.
Key Responsibilities- Serve as a primary escalation point for assigned areas of responsibility and create standardized documentation to assist team members in case processing while adhering to corporate policies.
- Implement and maintain new call flows in the Ribbon Communications environment.
- Maintain and update centralized knowledgebase to ensure information is accurate and relevant.
- Develop basic reports for use by management in an accurate and timely manner.
- Collaborate with internal teams to complete design phase and initiate implementation.
- Serve as subject-matter-expert (SME) for smaller projects requiring knowledge of specific systems or methods.
- Evaluate situations outside employee's control that could adversely impact services being provided.
- Bachelor's degree from an accredited college or university with major coursework in computer science, MIS, or related field required.
- Minimum 3 years of experience with VoIP Products, SBC, PBX, or ACD required.
- Minimum 1 year of experience with Ribbon Communications products preferred.
- Minimum 1 year of experience with Python preferred.
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