ServiceNow Developer

We are seeking a highly skilled ServiceNow Developer to join our team at Comptech Associates.

• Design, develop, and implement ServiceNow applications, modules, workflows, and other functionalities to support business processes and requirements.
• Configure and customize ServiceNow platform components such as forms, fields, tables, UI policies, business rules, and client scripts to enhance user experience and meet specific business needs.
• Integrate ServiceNow with other enterprise systems, databases, and external applications using REST, SOAP, or other integration methods.
• Identify opportunities for automation within the ServiceNow platform and develop solutions to streamline processes, improve efficiency, and reduce manual effort.
• Collaborate with the IT Service Management (ITSM) team to develop and maintain effective incident, problem, and change management processes within ServiceNow.
• Create and maintain reports, dashboards, and analytics within ServiceNow to provide insights and support data-driven decision-making.
• Perform thorough testing of developed solutions, including unit testing, system testing, and integration testing, and ensure successful deployment to production environments.
• Prepare technical documentation, including design specifications, user guides, and standard operating procedures. Conduct training sessions and provide support to end-users as needed.
• Stay up to date with ServiceNow platform upgrades, new features, and industry best practices. Proactively identify areas for improvement and propose innovative solutions.

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 2-3 years of hands-on experience in ServiceNow development.
• Strong knowledge of ServiceNow platform components, including Service Catalog, Incident Management, Problem Management, Change Management, and Asset Management.
• Proficiency in ServiceNow scripting (JavaScript, Glide API), including business rules, client scripts, UI policies, and workflows.
• Experience with ServiceNow integrations using REST, SOAP, or other web service protocols.
• Solid understanding of ITIL processes and best practices.
• Ability to analyze complex business requirements and translate them into technical solutions within ServiceNow.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities, with the capacity to work effectively in cross-functional teams.
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), are a plus.