Overdue Payment Collector
6 days ago
About The Role
We are seeking a skilled Data Recovery Specialist to join our Client Billing Primary team. In this role, you will be responsible for collecting payments on overdue invoices from vendors.
You will act as a liaison between vendors and Tkww to manage overdue accounts. This role requires strong communication skills and the ability to negotiate payment plans with vendors.
Key Responsibilities:- Contact active vendors to negotiate and arrange payment on delinquent accounts
- Clear, concise, and professional communication via phone and email with delinquent vendors
- Follow guidelines and procedures set forth by Tkww
- Meet/exceed Key Performance indicators set forth by Billing Management
- Manage and maintain an account queue to ensure appropriate touchpoints and follow-ups are maintained on all delinquent accounts
- In some instances agents are responsible for searching for and locating individuals through skip-tracing methods
- Provide accurate documentation of all activities and conversations with vendors
- Assist Enablement in training new hires and underperforming agents through shadowing and role-playing exercises
- Minimum 1 year experience in a collection environment
- B2B collection experience a plus
- Possess strong problem-solving skills and the ability to ask probing questions
- Ability to overcome stalls and objections while maintaining a professional tone
- High ability to negotiate payments on delinquent accounts
- Strong organizational skills - ability to manage multiple accounts on multiple systems as well as ability to communicate with vendors via phone and email
- Ability to problem solve by thinking strategically and execute tactically
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