Property Operations Director

2 days ago

Tirupati, Andhra Pradesh, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

**Job Title: Property Operations Director**

A visionary leader is sought to oversee the day-to-day operations of a fast-growing hospitality brand. The ideal candidate will have extensive experience in managing multi-property operations, with a focus on driving guest satisfaction and business growth.

**Key Responsibilities:**

  • Develop and execute branch-level operational strategies in alignment with the company's vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor branch performance metrics and implement improvements to achieve business objectives.

**Team Management:**

  • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.

**Guest Experience:**

  • Ensure exceptional guest experiences by upholding the brand's service standards and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain brand reputation.

**Vendor and Stakeholder Management:**

  • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

**Business Growth and Development:**

  • Identify opportunities for improving property performance and guest occupancy rates.
  • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

**Requirements:

The ideal candidate should possess:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

**What We Offer:**

We provide a competitive salary package with Performance Linked Incentives (PLI), benefits including Provident Fund (PF) and Employee State Insurance (ESIC), complimentary accommodation at the property, and opportunities to work with a growing organization and make a significant impact in the hospitality sector.

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