Senior Systems Engineer

7 days ago

Chennai, Tamil Nadu, India Glidewell Dental Full time
Job Title: Senior Systems Engineer

We are seeking a highly skilled Senior Systems Engineer to join our team at Glidewell Laboratories. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our ServiceNow platform.

Key Responsibilities:
  • Architect and develop ServiceNow solutions to meet business needs
  • Design and implement custom integrations with third-party software
  • Develop and modify ServiceNow workflows, forms, and business rules
  • Own and develop custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager
  • Design, code, debug, document, deploy, and maintain solutions in a highly efficient and effective manner
  • Create and configure workflow administration, reports, and data imports
  • Develop and maintain reports, dashboards, homepages, and custom views
  • Perform data load, mapping, and transforming of dashboards, access controls, database views, user interfaces, and scheduled jobs/reports
  • Assess new releases and provide direction regarding adoption of new features
  • Coordinate application and platform upgrades
  • Monitor the health, usage, and overall compliance of ServiceNow and its applications
  • Partner with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell
  • Collaborate with service, infrastructure, and support teams to ensure adequate delivery on their objectives
  • Participate in design review, user requirements sessions, and development teams to deliver features and capabilities supporting automation initiatives
  • Collaborate with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize, and implement solutions
  • Participate in establishing coding standards to support consistency
  • Reviews and applies requirements from external and internal teams and align into ServiceNow development
  • Configures out-of-the-box workflows and creates/maintains custom workflows
  • Facilitates cross-discipline awareness, including cross-training and engagement in processes, gathering service-related data, creating dashboards, and participating in performance improvement initiatives
  • Develops work instructions to ensure that activities are properly documented
  • Develops user-friendly catalog items with experience writing workflows
  • Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support
  • Schedules, installs, and tests system software upgrades; executes platform upgrades on an as-needed basis
  • Escalates and works with ServiceNow, Inc. for complex issues or outages
  • Identifies critical metrics and develops ad-hoc system reports
  • Translates data into meaningful formats and presents to IT leadership
Requirements:
  • Bachelor's Degree in Information Technology or relevant field, required; or additional working experience in lieu
  • Minimum eight (8) years of relevant experience in Information Technology, required
  • Minimum eight (8) years of experience as an Application Developer or Systems Engineer, required
  • Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required
  • ServiceNow architecture and implementation experience, required
  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, a plus
  • ITIL v3 Foundations Certification, a plus
Benefits:

We offer a competitive salary range of $106,291.58 - $150,000.00/YR, as well as a comprehensive benefits package, including medical, dental, vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym, employee medical/wellness center, two company-subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company-sponsored events, a diverse work environment with over forty nationalities represented, and much more.

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewell.com. Please indicate the specifics of the assistance needed.

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