Senior Business Operations Analyst

2 days ago

Nellore, Andhra Pradesh, India beBeeBusinessOperations Full time ₹ 18,77,313 - ₹ 24,30,161
Business Operations Specialist Job Description

We are seeking a highly skilled Business Operations Specialist to join our team. This individual will play a critical role in ensuring smooth client onboarding, maintaining seamless telecom operator coordination, and monitoring messaging traffic for operational efficiency and client satisfaction.

This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

Key Responsibilities:
  • Customer Success:

The ideal candidate will coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

They will provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Additionally, they will monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

  • Traffic Assurance:

The selected candidate will track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets, ensuring timely monitoring and achievement.

  • Telco Coordination:

They will coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics:

The successful candidate will publish daily performance reports of clients for review, routing deviations, and highlight reasons for traffic growth or dip with the sales team for corrective action.

  • Collaboration:

They will work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

  • Process Improvement:

The chosen candidate will identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation:

They will create and maintain detailed and accurate documentation of SOPs for regular operations.

Requirements:
  • Bachelor's/Master's degree
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the job offered or in a related role
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Able to communicate both technically and non-technically
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities
  • Excellent presentation skills and proficiency at making one-on-one and group presentations
  • Good understanding of business numbers and sharp analytical and predicting trends skills
  • Passionate and able to work in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations is a plus

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