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Cybersecurity Operations Specialist

1 week ago

Pune, Maharashtra, India CrowdStrike Full time

WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team has changed the game. Since our inception, our market-leading cloud-native platform has offered unparalleled protection against sophisticated cyberattacks. We're looking for individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to the customer to join us in shaping the future of cybersecurity.

Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.

About the Role

The Alliances Operations Analyst role will be responsible for day-to-day operations supporting the rapidly growing CrowdStrike partner ecosystem. This role will have an emphasis on managing strong Salesforce data integrity and Partner-facing processes, while providing a seamless CrowdStrike experience for partners.

Your primary responsibilities include:

  • Collaborate with Alliance Managers to gather requirements and create accurate Opportunities and CPQ quotes
  • Work on CPQ Software to calculate Price and Quote solutions
  • Evaluate quotes for alignment with company policies, pricing strategies, and discount structures
  • Generate reports on partner-facing processes
  • Maintain SLAs for CPQ Quote creation programs and escalate when necessary
  • Document key processes and maintain them regularly
  • Detect anomalies between day-to-day operations and overall data
  • Prepare metrics and KPIs for management
  • Ensure all partner deals are properly categorized and correct partner attribution is tagged