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Amazon Program Strategy Lead
3 weeks ago
About the Role
As a Sr. Program Manager at Amazon, you will be responsible for owning and driving multiple program strategies from end to end, defining key performance indicators (KPIs), and developing initiatives to drive performance improvements.
Main Responsibilities
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Communicate with stakeholders to share regular updates, resolve blockers, and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
Requirements
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
