Client Solutions Expert
7 days ago
Key Responsibilities:
Client Solutions and Support:
- Develop and deliver innovative solutions to global clients, leveraging expertise in various CTS products and solutions.
- Collaborate closely with product development to contribute to market-leading solutions.
- Participate in the pre-sales process as a subject matter expert.
Project Management and Client Relationships:
- Manage client implementation projects and key accounts, ensuring successful project delivery.
- Build and maintain strong client relationships, understanding their needs and providing exceptional service.
- Collaborate with stakeholders to align goals and expectations.
Training and Stakeholder Management:
- Conduct external and internal training sessions to enhance client understanding and product adoption.
- Effectively manage stakeholders, fostering productive relationships and ensuring smooth communication.
Requirements:
- A relevant Finance and Technology degree or equivalent.
- Proficiency in one or more FinTech technologies, programming or query languages, and/or a strong technical aptitude and a desire to learn in a dynamic technical landscape.
- Experience and working knowledge of Benchmarks data is preferred.
- Good knowledge of financial market data.
- Prior experience in client-facing roles is preferred.
- Strong numerical, analytical, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Self-driven and motivated, with a desire to learn and work with new technologies.
- Enthusiasm and drive to excel in a technical client-facing role.
- A previous client-facing Financial-Technology experience and/or familiarity with Cloud technologies or SQL would be ideal.
Company Culture and Benefits: At FactSet, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.
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