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Collections Manager Leader

3 weeks ago


Mumbai, Maharashtra, India beBeeFintech Full time
Head of Collections Role

We are seeking an experienced Head of Collections to lead the design and execution of our national collections strategy for unsecured lending products. The ideal candidate has a deep understanding of fintech or NBFC collection frameworks, strong leadership capabilities, and a data-led approach.

Key Responsibilities:

  • Develop and implement strategies for recovering unsecured credit (personal loans, credit cards, etc.)
  • Lead and scale field and tele-calling teams across India
  • Use automation, analytics, and digital tools to enhance efficiency and customer experience
  • Monitor portfolio trends, optimize cost-to-collect, and reduce non-performing assets
  • Collaborate with product, credit risk, and operations to refine collection practices
  • Ensure compliance with applicable laws and internal policies
  • Present detailed performance reports and insights to leadership

Requirements:

  • Bachelor's degree in Finance, Business, or Economics (MBA preferred)
  • 15+ years of experience in collections or recovery (preferably in fintech, NBFCs, or digital lending)
  • Proven success managing large teams and third-party agencies
  • Hands-on with tech-enabled collection models and legal recoveries
  • Strong analytical, leadership, and cross-functional collaboration skills