Cybersecurity Expert

2 days ago

Alleppey, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,52,00,000

At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life.

We are a company built on challenging and disrupting the way things are done, and we're looking for innovators who share our commitment to shaping the future of cybersecurity.

Job Description

You will work directly with valued customers to address complex post-sales concerns, analyzing situations or data that require in-depth evaluation of many factors.

You'll enjoy networking with key contacts outside your area of expertise, detailing difficult technical issues to both non-technical and technical professionals.

You will participate in technical discussions with multi-functional teams, creating an environment of transparency that leads to better products, working environments, and cybersecurity.

  • Provide Technical Support to customers and partners
  • Provide configurations, troubleshooting, and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Travel to customer sites in the event of a critical situation to expedite resolution as required

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