Community Engagement Lead
1 week ago
The Manager, Memberships & Community is a pivotal position at EC-Council, driving the growth, engagement, and retention of our global membership base. This role focuses on building a strong professional community, enhancing member value, and fostering industry collaboration. By managing membership programs and volunteer networks, we ensure a vibrant and engaged cybersecurity ecosystem.
Key Responsibilities
- Develop and implement strategies to expand and retain the global membership base.
- Enhance member benefits, resources, and engagement initiatives to drive value.
- Leverage data analytics to track trends and improve the membership experience.
- Work with marketing teams to create impactful campaigns and outreach programs.
Community Development & Volunteer Management
- Establish and manage professional communities to foster networking and knowledge-sharing.
- Recruit, train, and support volunteers, ensuring active engagement and participation.
- Act as the primary liaison for community leaders, providing resources and best practices.
- Develop frameworks for governance, operations, and sustainability of communities.
Qualifications & Experience
- Master's degree in Business Administration, Marketing, Communications, or a related field.
- 12-15 years of experience in managing membership associations, communities, and volunteer networks.
- Strong experience in organizing large-scale industry events and professional networking forums.
- Expertise in stakeholder management, strategic planning, and community engagement.
- Proficiency in CRM tools, membership management platforms, and digital engagement strategies.
- Exceptional leadership, communication, and analytical skills.
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