Quality Assurance Specialist
2 days ago
We are seeking a Financial Services Training Expert to join our team at FatakPay Digital Pvt. Ltd. in Marol, Andheri East, Mumbai. This is a fantastic opportunity for a professional with expertise in training and quality analysis to make a meaningful contribution to our organization.
The successful candidate will be responsible for designing and delivering comprehensive training programs for debt collection agents, developing training materials, and evaluating training effectiveness. A strong understanding of financial services and debt collection principles is essential for this role.
Key Responsibilities:
- Design and develop training programs that meet industry standards.
- Deliver high-quality training sessions to ensure agent proficiency.
- Assess and analyze training effectiveness to inform future program improvements.
- Collaborate with cross-functional teams to ensure alignment with business objectives.
- Develop and maintain relationships with stakeholders to foster a culture of continuous learning.
Requirements:
- Minimum 3 years of experience in training or quality analysis.
- Strong background in financial services or debt collection.
- Excellent communication and presentation skills.
- Ability to analyze complex data and provide actionable insights.
What We Offer:
- Competitive salary: ₹1,200,000 - ₹2,000,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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