Quality Assurance Specialist

2 days ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
About the Job

We are seeking a Financial Services Training Expert to join our team at FatakPay Digital Pvt. Ltd. in Marol, Andheri East, Mumbai. This is a fantastic opportunity for a professional with expertise in training and quality analysis to make a meaningful contribution to our organization.

The successful candidate will be responsible for designing and delivering comprehensive training programs for debt collection agents, developing training materials, and evaluating training effectiveness. A strong understanding of financial services and debt collection principles is essential for this role.

Key Responsibilities:

  • Design and develop training programs that meet industry standards.
  • Deliver high-quality training sessions to ensure agent proficiency.
  • Assess and analyze training effectiveness to inform future program improvements.
  • Collaborate with cross-functional teams to ensure alignment with business objectives.
  • Develop and maintain relationships with stakeholders to foster a culture of continuous learning.

Requirements:

  • Minimum 3 years of experience in training or quality analysis.
  • Strong background in financial services or debt collection.
  • Excellent communication and presentation skills.
  • Ability to analyze complex data and provide actionable insights.

What We Offer:

  • Competitive salary: ₹1,200,000 - ₹2,000,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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