Senior Project Services Leader

7 days ago

Bellary, Karnataka, India beBeeAssociateManager Full time US$ 12,00,000 - US$ 15,00,000

Job Title: Associate Manager Position

The Associate Manager position involves overseeing the execution of IT service projects, managing project-based teams and fostering a high-performance culture. This role requires leadership in project delivery management responsibilities, ensuring alignment with scope, timelines, and budgets.

Key Responsibilities:

  • Lead and oversee successful project delivery, ensuring alignment with scope, timelines, and budgets.
  • Define project objectives, deliverables, and success criteria while managing project lifecycles.
  • Track and report project progress using standardized dashboards and KPIs.

Service Delivery Metrics:

  • Monitor service delivery metrics and take corrective/preventive actions as needed.
  • Act as primary liaison for customers on project-related issues, updates, and escalations.

Team Management:

  • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
  • Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
  • Develop succession plans and career paths for team members to align with organizational goals.

Project Governance:

  • Maintain a risk register for projects, proactively identifying and addressing potential risks.
  • Facilitate rapid escalation and resolution for critical project issues.

Continuous Improvement:

  • Collect feedback from project teams and clients to implement process improvements.
  • Promote a culture of innovation and learning within the project teams to drive efficiency and quality.

Qualifications:

  • Education: Bachelor's degree in IT, Project Management, or a related field.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
  • Experience:
  1. Greater than 8 years in Service delivery in EUC, Networking and similar roles in IT Managed services.
  2. Proven experience in managing projectized environments, IT service delivery, and people management.
  3. Demonstrated success in leading and developing diverse teams.

Skills:

  • Expertise in project management frameworks (e.g., Agile, Waterfall).
  • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution, and decision-making abilities.
  • Exceptional communication and interpersonal skills.

Work Environment:

  • Responsible for managing accounts with revenue size of minimum $1 million.
  • Dedicated to leading project-based teams across multiple projects concurrently.
  • Occasional travel to customer or project sites may be required.

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