Operational Leadership Specialist

20 hours ago

Tiruppur, Tamil Nadu, India beBeeOperationsManager Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Assistant Manager - Operations

We are a leading provider of customized Business Process Management (BPM) services. Our team specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We have built long-term partnerships with 100+ leading brands globally. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various verticals.

This role plays a key part in supervising and leading a group of Team Leads and associates to meet all SLA's relative to any and all functions in the Department.

  • Supervise and lead a group of Team Leads and associates.
  • Maintain daily, weekly and monthly production reports.
  • Drive customer experience metrics.
  • Meet all key SLAs and KPIs.

This position involves coordinating activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.

The ideal candidate should have good analytical skills, knowledge of MS Office, team leading skills, mentoring and motivating skills, coaching and feedback skills, positive attitude, flexibility to work in shifts, confidence, energy and enthusiasm.

Achieving success in this role requires effective leadership and collaboration, along with strong communication and problem-solving skills.

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