
Strategic Solutions Expert
7 days ago
The primary function of this position is to serve as a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers.
- Collaborate with Sales to uncover a customer's current and future states and their goals in order to best position the company's solutions.
- Develop compelling presentations that illustrate the business value of the company's solutions to customers at all levels.
- Understand how the company's solutions can fit into a customer's technology stack and the common use cases we can support across systems.
- Educate customers on the business value of the company's solutions and help them achieve positive business outcomes.
The ideal candidate possesses:
- Incredible intelligence and a desire to keep up with aggressive training schedules and maintain up-to-date product certifications.
- Success in customer service, preferably in the form of Contact Center solutions, marketing, advertising, business intelligence or commerce spaces.
- Familiarity with CCaaS, AI, CRM, CDP, Marketing Automation, Business Intelligence and Social Media.
- A methodical and meticulous approach, preparation and execution.
Why you'll love working here:
- We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter.
- We provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
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