Retail Banking Branch Manager
5 days ago
As a pivotal leader, you will drive branch performance across various metrics. The role is multifaceted and demanding.
Key Responsibilities- Business Development:
- Identify and capitalize on new business opportunities in the local market
- Manage and guide the sales team to achieve monthly and quarterly targets by fostering a high-performing environment.
- Customer Relationship Management:
- Ensure high standards of customer service and maintain an exceptional branch ambiance.
- Resolve escalated customer complaints promptly and effectively.
- Build strong relationships with high net worth individuals, non-resident Indians, and key clients for long-term business benefits.
- Branch Operations:
- Compliance: Oversee daily branch operations to ensure compliance with internal policies and regulatory requirements.
- Proper documentation, audit readiness, and adherence to Know Your Customer and Anti-Money Laundering norms.
- Monitor risk and security at the branch level.
- Team Management:
- Lead, mentor, and develop a high-performing branch team.
- Conduct regular training and motivation sessions to boost staff morale and performance.
- Foster a performance-driven and customer-centric culture within the team.
- Reporting & Analytics:
- Maintain management information systems and reports related to sales, operations, and customer feedback.
- Analyze branch performance data to drive continuous improvement and optimize results.
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