
Senior Quality Assurance Manager
23 hours ago
Job Title: Senior Quality Assurance Manager
About the Role:
We are seeking a seasoned Senior Quality Assurance Manager to lead our QA team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for ensuring that our quality standards are met and exceeded.
Key Responsibilities:
- Develop and implement QA strategies to drive business growth and improvement.
- Leverage data analytics to identify trends and areas for process enhancements.
- Collaborate with cross-functional teams to design and deliver comprehensive training programs.
- Mentor and develop quality analysts to ensure high-quality work standards.
- Monitor and report on key performance metrics to inform business decisions.
Requirements:
- Minimum 10-12 years of experience in managing BFSI Quality and Training in a BPO industry.
- Proven track record of driving quality improvements and business growth.
- Excellent analytical, communication, and leadership skills.
- Strong understanding of quality management principles and regulatory compliance requirements.
Benefits:
- Opportunity to work with a leading customer experience partner.
- Competitive compensation and benefits package.
- Collaborative and dynamic work environment.
About Us:
We are a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow.
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