Area Manager

2 weeks ago


Nashik, Maharashtra, India Royal Enfield Full time
Job Title: Area Manager - Service

At Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our dealer service performance in the region. As a key member of our team, you will be responsible for implementing various service processes and providing guidance on overall business operations.

Key Responsibilities:
  • Create customer engagement plans based on market behavior and competition targeting areas with high potential and low customer turnover.
  • Responsible for increasing after-sales service and customer market share.
  • Manage workshop loading and achieve defined targets by number of job orders and service volumes.
  • Identify individual customer needs and provide service to exceed expectations.
  • Ensure customer satisfaction through quality and timeliness of work done.
  • Maximize customer loyalty and retention by ensuring constant care and attention.
  • Manage service department employees and monitor their performance.
  • Publish customer engagement events to increase market hype.
  • Organize service camps to increase service market share and monitor their efficacy.
  • Contribute to the development of a strategic business plan for spare parts.
  • Ensure effective closing of customer complaints and feedback handling.
  • Lead product quality reporting and collect Pre Delivery Inspection feedback.
  • Create attractive schemes to increase service visits.
  • Inform customers about benefits of on-time periodic service and follow-up calls.
  • Intimate customers about benefits of availing services like Road Side Assistance and insurance renewal.
  • Provide tips on motorcycle maintenance and care.
  • Conduct routine meetings to understand ground reality and improve business.
  • Support the company in understanding current service customers' profile and expectations.
  • Provide spare parts management support to Channel Partners.
Requirements:
  • 7+ years of experience in a similar role.
  • Extensive service marketing experience.
  • Knowledge of dealer service/parts operations.
  • Territory and dealer management experience.

We are looking for a highly motivated and experienced professional to join our team. If you have a passion for service excellence and a strong background in service operations, we encourage you to apply for this exciting opportunity.


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