Area Manager
2 weeks ago
At Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our dealer service performance in the region. As a key member of our team, you will be responsible for implementing various service processes and providing guidance on overall business operations.
Key Responsibilities:- Create customer engagement plans based on market behavior and competition targeting areas with high potential and low customer turnover.
- Responsible for increasing after-sales service and customer market share.
- Manage workshop loading and achieve defined targets by number of job orders and service volumes.
- Identify individual customer needs and provide service to exceed expectations.
- Ensure customer satisfaction through quality and timeliness of work done.
- Maximize customer loyalty and retention by ensuring constant care and attention.
- Manage service department employees and monitor their performance.
- Publish customer engagement events to increase market hype.
- Organize service camps to increase service market share and monitor their efficacy.
- Contribute to the development of a strategic business plan for spare parts.
- Ensure effective closing of customer complaints and feedback handling.
- Lead product quality reporting and collect Pre Delivery Inspection feedback.
- Create attractive schemes to increase service visits.
- Inform customers about benefits of on-time periodic service and follow-up calls.
- Intimate customers about benefits of availing services like Road Side Assistance and insurance renewal.
- Provide tips on motorcycle maintenance and care.
- Conduct routine meetings to understand ground reality and improve business.
- Support the company in understanding current service customers' profile and expectations.
- Provide spare parts management support to Channel Partners.
- 7+ years of experience in a similar role.
- Extensive service marketing experience.
- Knowledge of dealer service/parts operations.
- Territory and dealer management experience.
We are looking for a highly motivated and experienced professional to join our team. If you have a passion for service excellence and a strong background in service operations, we encourage you to apply for this exciting opportunity.
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Area Manager
2 weeks ago
Nashik, Maharashtra, India Royal Enfield Full timeJob Title: Area Manager - ServiceJoin Royal Enfield as an Area Manager - Service and take on the challenge of leading the dealer service performance in the region. As a key member of our team, you will be responsible for implementing various service processes and providing guidance on overall business operations.Key Responsibilities:Create customer...
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Area Sales Manager
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Area Sales Manager
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Housekeeping Manager
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Housekeeping Manager
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Housekeeping Operations Manager
2 weeks ago
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Market Development Manager
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Business Development Manager
1 week ago
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Market Development Manager
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Business Development Manager
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Production Manager
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Quality Assurance Manager
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Business Development Manager
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Business Development Manager
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Warehouse Operations Manager
6 days ago
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Business Development Manager
6 days ago
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Business Development Manager
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Retail Sales Manager
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Quality Assurance Manager
2 weeks ago
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