Customer Relationship Management Lead

5 days ago


Itanagar, Arunachal Pradesh, India beBeeRetention Full time ₹ 45,00,000 - ₹ 55,00,000

Job Description:

We are seeking a seasoned professional to spearhead the development and implementation of a comprehensive customer relationship management strategy that drives business growth and customer engagement.

Key Responsibilities:

  • Develop and execute a robust CRM strategy, identifying key commercial levers and priorities across CRM channels
  • Manage loyalty programmes, testing new initiatives across different customer cohorts and types
  • Own and deliver performance reporting, liaising with Brand, Marketing, Creative teams and third-party agencies
  • Collaborate with the creative, brand and marketing team on delivery automation, lifecycle and broadcast emails
  • Ensure alignment of CRM strategy with overall brand vision and strategy

Requirements:

  • Proven experience in CRM management and data-led retention marketing
  • Strong analytical skills with attention to detail, understanding of data protection and privacy legislation
  • Ability to work in a fast-paced environment with effective workload organisation
  • Confidence in dealing with data and providing recommendations based on insights

Benefits:

As a valued member of our team, you will have the opportunity to contribute to the success of our company and grow your career in a dynamic and supportive environment.

About Us:

We are a well-established organisation committed to sustainability and excellence in the industry.



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