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Healthcare Operations Manager
2 weeks ago
At Ecorgy Solutions, we are transforming the way patient care is provided in the US Healthcare industry. As our organization continues to grow, we are seeking an exceptional Customer Service Manager to spearhead our healthcare operations and drive exceptional patient care.
About UsWe are a forward-thinking company that is dedicated to making a positive impact on people's lives. Our team is passionate about delivering high-quality service delivery while fostering robust client relationships.
Role OverviewAs our Customer Service Manager, you will be responsible for ensuring high-quality service delivery, managing stakeholders, clients, and a dedicated clinical team. You will wield your analytical prowess and exceptional English communication skills to implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
Key Responsibilities- Manage a team of customer service representatives to ensure high-quality service delivery.
- Develop and implement strategies to enhance client satisfaction and service delivery.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze data to identify areas for improvement and develop recommendations.
To succeed in this role, you will need:
- A Bachelor's degree in a relevant field.
- 4-7 years of relevant work experience in international voice process or international sales or similar roles.
- Strong Communication: Excellent English communication and articulation skills are essential.
- Industry Experience: Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education or Sales or relevant sectors.
- Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
