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Enterprise Linux Systems Manager

1 week ago

Mumbai, Maharashtra, India NTT America Solutions, Inc. Full time

**Job Summary**

We are seeking a talented Enterprise Linux Systems Manager to join our team at NTT DATA. As a key member of our engineering function, you will be responsible for managing complex cross-technology infrastructure, ensuring optimal performance and efficiency.

**Responsibilities:**

  • Configure, install, test, and operate assigned infrastructure at client sites.

  • Perform necessary checks, apply monitoring tools, and respond to alerts.

  • Identify problems and errors prior to or when they occur, and log all such incidents in a timely manner with the required level of detail.

  • Assist in analyzing, assigning, and escalating support calls.

  • Investigate third-line support calls assigned, identify the root cause of incidents and problems, and report and escalate issues to 3rd-party vendors if necessary.

  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.

  • Proactively identify opportunities for work optimization, including opportunities for automation of work.

  • Coach L2 teams for advanced technical troubleshooting and behavioral skills.

  • May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines.

  • May work on implementing and delivering Disaster Recovery functions and tests.

**Requirements:**

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

  • Certifications relevant to the services provided, such as CCNP or equivalent certification, CCNP in Security or PCNSE certification, Firewall Vendor-related certification, VMware Certified Professional: Data Centre Virtualization, or AWS Certified: Solutions Architect Associate.

  • Seasoned Managed Services experience handling complex cross-technology infrastructure.

  • Seasoned experience required in Engineering function within a medium-to-large ICT organization.

  • Seasoned working knowledge of ITIL processes.

  • Seasoned experience working with vendors and/or 3rd parties.

**About NTT DATA**

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success. Our diverse experts in over 50 countries and robust partner ecosystem enable us to deliver cutting-edge solutions worldwide.