Scientific Instrumentation Specialist
5 days ago
At Waters Corporation, we are committed to delivering innovative technology and system solutions to our valued customers in the life sciences industry.
About the RoleWe are seeking a highly skilled Field Service Engineer Ii to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, troubleshooting, and supporting our product suite, including LC, LC MS, HPLC UPLC, SFC, and Informatics systems.
You will establish and maintain effective relationships with external and internal customers, ensuring their success by managing customer expectations, communicating work performed, and providing follow-up plans as needed.
Your primary goal will be to bring 'customer success' through a deep understanding of customers' businesses and growth plans, converting that knowledge into solutions and offerings from Waters.
Responsibilities- Installation, performance maintenance, troubleshooting, and support of Waters' product suite
- Establish and maintain effective relationships with external and internal customers
- Manage customer expectations by communicating work performed and providing follow-up plans as needed
- Ensure customer compliance with regulations
- Deliver system-level training at customer sites
- Maintain sound knowledge regarding technology and customers' application demands
- Work with Sales teams to identify future business development opportunities and needs for service contract sales
- Bachelor's or Master's degree in Chemistry, Biology, engineering, or other science-related field (desired)
- 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation (preference for previous Waters product suite)
- Strong customer focus, communication skills, ability to communicate effectively to a diverse audience, personal sense of integrity, and analytical mindset
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