
Health Insurance Expert
2 days ago
We are seeking an experienced and skilled professional to manage the end-to-end claims process for our customers.
Key Responsibilities- Claims Processing & Adjudication: Manage the complete lifecycle of health insurance claims, including verification, documentation, submission, follow-up, and settlement.
- Customer Coordination: Assist and guide customers through the claims journey, ensuring forms and documents are accurate, complete, and submitted promptly.
- Insurance & TPA Liaison: Collaborate with insurers, third-party administrators (TPAs), and hospitals to ensure quick and accurate claim resolutions.
- Issue Resolution: Handle escalations, rejections, and disputes by investigating discrepancies, clarifying benefits, and negotiating fair outcomes for clients.
- Compliance & Accuracy: Ensure claims handling aligns with IRDAI guidelines, insurer protocols, and internal compliance standards.
- Monitoring & Reporting: Track claim turnaround times, analyze claim outcomes, and prepare periodic reports on performance and trends.
- Process Improvement: Identify inefficiencies in claims workflows and recommend process enhancements to improve speed, accuracy, and customer satisfaction.
- Education: Bachelor's degree in Business, Finance, Insurance, or related field.
- Experience: 3–6 years of proven experience in health insurance claims management or related roles.
- Certifications: IRDAI Health Insurance certification or equivalent preferred.
- Customer-first mindset: We provide guidance, not pressure—helping families make confident decisions.
- Opportunity to build something new: Be part of creating a vertical from scratch at a fast-growing fintech.
- Trust & Transparency: IRDAI compliance, customer-first service, and honesty are non-negotiable.
Join us and contribute your expertise to shape the future of healthcare claims management
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