Product Specialist

1 week ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Opportunity: Product Expert

Role Overview

This is a full-time position that requires providing exceptional customer service and technical support to customers. The successful candidate will be responsible for ensuring customer satisfaction and providing online support primarily through email and slack channels.

Key Responsibilities:
  • Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage
  • Deliver prompt, high-quality, courteous, and timely responses/support across all support channels (email, chat, slack, video)
  • Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting
  • Proactively identify trends and surface them to relevant teams. Report missing knowledge articles, help center articles, or other required edits to senior specialists or managers
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, product, and supported integrations
  • Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement
Requirements:
  • Comfortable working in non-traditional hours including U.S. time zones
  • Strong problem-solving skills and attention to detail
  • Effective communication skills, both written and verbal
  • Technical support skills are a plus
  • Bachelor's degree in a technology-related field is a plus
  • Knowledge in the e-commerce industry is a plus
Benefits:

As a valued member of our team, you will have access to opportunities for growth and development, as well as a competitive compensation package.

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