
Chief Digital Transformation Officer
2 weeks ago
We are seeking an experienced professional to lead the development and implementation of a global ServiceNow enterprise architecture strategy.
About the Role:- Define and evolve the enterprise-wide ServiceNow architecture platform, ensuring seamless integration with ERP, CRM, OSS/BSS, and other core systems.
- Develop and communicate architecture blueprints, roadmaps, and governance protocols to executive-level stakeholders.
- Ensure technical compliance with security, data, and scalability standards across the organization.
- Drive continuous improvement based on emerging platform trends and industry best practices.
- Mentor internal teams and support proposals, demos, and architectural thought leadership initiatives.
- 8+ years of IT experience, with at least 5+ years specializing in ServiceNow architecture.
- Proven experience with multiple ServiceNow modules, including ITSM, ITOM, CSM, HRSD, etc.
- Certifications: Certified System Administrator, CIS-ITSM, CIS-CSM or Master Architect preferred.
- Strong experience with integration design, governance, and enterprise frameworks (e.g. TOGAF, TMForum).
- Exceptional communication skills, comfortable engaging with stakeholders at all levels.
- Track record of architecting scalable, secure solutions for large enterprises.
This is an exceptional opportunity to drive digital transformation, engage with executive stakeholders, and architect enterprise-scale platforms that power future-ready organizations.
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