Technical Solutions Expert

12 hours ago

Davangere, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

The role of a Technical Solutions Expert involves bridging the gap between clients and technology solutions.

Responsibilities:
  • Handle multiple support activities, including calls, chats, emails & tickets to provide technical support resolution to users.
  • Interact with mobile phone carriers & other departments to resolve mobile service-related issues.
  • Ensure adherence to business rules & policies as dictated in joint operations documents.
  • Meet SLA's and KRA's on a daily and monthly basis.

This is an exciting opportunity for a highly organized individual who thrives in a fast-paced environment. As a Technical Solutions Expert, you will be responsible for providing accurate and timely resolution to customers, working closely with international telecom carriers/ service providers, and ensuring the closure of requests with specified SLAs.

Requirements:
  • Proficiency in French and English to support SaaS product development
  • Willingness to work in rotational shifts
  • Strong organizational skills with attention to process and documentation
  • A team player who thrives in collaborative environments
  • Ability to learn troubleshooting techniques and follow step-by-step instructions
  • Identification, prioritization, and resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for the closure of request with the specified SLA

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