ServiceNow HRSD Developer

4 days ago


Hyderabad, Telangana, India Kaygen, Inc. Full time
About the Role

We are seeking a highly experienced ServiceNow HRSD Developer to join our team at Kaygen, Inc. This is an exciting opportunity for a seasoned professional to design, develop, and optimize ServiceNow HRSD solutions, integrating HRMS platforms and automating HR workflows to improve employee experience and HR service delivery.

Key Responsibilities:
  • ServiceNow HRSD Development & Customization
    • Design and develop ServiceNow HR Service Delivery (HRSD) solutions, including HR Case Management, Employee Service Center, and HR Knowledge Management.
    • Configure and enhance HR workflows, case routing, escalations, SLAs, and automation rules to improve HR service efficiency.
    • Develop custom UI pages, widgets, and dashboards to enhance the employee self-service experience.
  • HRMS Integration & Automation
    • Integrate ServiceNow HRSD with HRMS platforms (Workday, SAP SuccessFactors, Oracle HCM, etc.).
    • Implement REST/SOAP APIs, Integration Hub, and middleware solutions for seamless data exchange between ServiceNow and HR systems.
    • Develop and maintain HR chatbot/Virtual Agent automation for HR case resolution.
  • ServiceNow Platform Administration & Enhancement
    • Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
    • Develop custom HR Service Portal enhancements to improve employee engagement.
    • Optimize HRSD performance, security, and compliance (GDPR, data privacy).
  • Stakeholder Collaboration & Technical Leadership
    • Work closely with HR, IT, and business teams to understand requirements and provide technical solutions.
    • Conduct code reviews, performance tuning, and best practice implementation.
    • Train junior developers and provide guidance on ServiceNow HRSD best practices.


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