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Senior Cloud Architect

3 weeks ago

Erode, Tamil Nadu, India beBeecloud Full time ₹ 15,00,000 - ₹ 20,00,000
Cloud Infrastructure Expert

We are seeking an experienced Senior Cloud Engineer to manage and oversee our global cloud infrastructure. This role requires 24x7 support, team leadership, and exceptional customer service.

Main Responsibilities:
  • Foster strategic relationships with partners to identify opportunities.
  • Ensure customer satisfaction by meeting Service Level Agreements (SLAs).
  • Analyze issues comprehensively, resolving them holistically.
  • Review tickets and escalate to management as needed.
  • Lead a team of Cloud Engineers, providing technical guidance and expertise.
  • Act as a subject matter expert in escalations, resolving issues directly.
  • Interact with customers through various channels: tickets, calls, emails, and periodic sync-up calls.
  • Evaluate team member performance and provide constructive feedback.
Essential Skills and Qualifications:
  • 10+ years of experience in L3 technical support with a cloud-first data center or cloud support services organization.
  • In-depth knowledge of cloud computing, containers, virtualization, and supporting technologies.