Cloud Solutions Strategist

Job Description:

As a Salesforce Technical Architect for B2C Commerce, you will play a key role in helping clients succeed by designing and implementing technology solutions that meet their business needs. Your expertise will be essential in guiding development teams on best practices for Commerce Cloud and Salesforce frameworks.

You will work closely with clients to clarify, define, and architect technology solutions that meet their business objectives. This includes advising during project discovery and definition phases, creating scope and development estimates, and documenting requirements and designs.

Responsibilities:

1. Work with clients, colleagues, and partners to design and implement technology solutions that meet client business requirements.
2. Implement and guide development teams on Commerce Cloud for industry best practices and Salesforce frameworks.
3. Develop and document technical solutions aligned with client business objectives.
4. Perform performance evaluations and identify optimization opportunities on developed solutions.
5. Lead technical design sessions, architect, and document technical solutions.
6. Identify and work on internal initiatives to grow the Architect and Consulting practice.
7. Participate in pre-sales activities such as Discovery/Design, technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.
8. Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.

Required Skills and Qualifications:

• 9-14 years of professional technology experience with at least 6 years of hands-on experience on Salesforce B2C, Commerce Cloud.
• Strong background in design/development of large web-based systems or complete software product lifecycle exposure.
• Knowledgeable about the B2C Commerce product feature set, use cases, and industry verticals to which they apply.
• Experienced in custom development on B2C platform using Controllers, Models, Forms, JavaScript, JQuery, CSS, HTML.
• Ability to build custom UI web design on B2C Commerce and customizations.
• Good knowledge of B2C 3rd party integrations and available plugins.
• Expert in Business Manager configurations, administration, and extensions.
• Knowledge of digital commerce integration such as Payments, CMS, DAM, PIM, OMS, and ERP.
• Exposure to B2C Data Model and OOTB capabilities.
• Experience in integrating systems using web APIs.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Knowledge of cross-cloud capabilities and solutions to drive customer value.
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with platform security capabilities (TLS, SSL).
• Ability to promote maximum use of native capabilities throughout the entire implementation and release lifecycles.
• Support project team to ensure Salesforce B2C services are properly engaged with both the Customer and Customer implementation teams or Systems integrators.
• Understand customer's commerce success metrics and help drive fit for purpose solutions to achieve results.
• Review and implement customer projects as per the available artifacts e.g. scope documents, requirements, design documentation.

Benefits:

• Strong problem-solving, analytic, conceptual, and critical thinking skills.
• Excellent communication and troubleshooting skills.
• Salesforce certifications: B2C Commerce Developer, B2C Commerce Architect.

Others:

• Salesforce Commerce Knowledge: Knowledge in Salesforce Order Management and Salesforce B2B/D2C Commerce.
• Salesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing).
• Technical Familiarity: Familiarity with Salesforces technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data Lakes.
• Solid understanding of Object-Oriented design and programming (Java, Python, C++, etc).