Senior Manager

12 hours ago


Alwar, Rajasthan, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 75,00,000

Job Title: Senior Manager

Job Description

We are seeking an experienced and skilled Senior Manager to lead our team. As a Senior Manager, you will be responsible for managing bank staff and outsourced staff.

Responsibilities
  • Minimum of 5 years experience in contact centre inbound / outbound (Banking/NBFC process)
  • In-depth knowledge of functioning of inbound and outbound contact centre
  • Vendor Management, billing
  • Cross selling, sales target, manage service levels, escalation handling, complaint management
  • Good knowledge of training and quality, NPS required
  • Knowledge of handling inbound emails and chat teams preferred
Requirements
  • Experience Range : 5 to 10 Years
  • Qualifications : Graduate (Any Specialisation) Post Graduate (Any Specialisation)

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