
Airline Operations Manager
2 days ago
Key Roles and Responsibilities
As our Travel Specialist, you will be responsible for managing end-to-end flight bookings, complex itineraries, and high-touch support for discerning clientele. You'll work across continents and carriers, ensuring every ticket is issued with precision, every fare is optimized, and every request is handled with discretion and speed.
- Manage flight bookings, exchanges, cancellations, and ticket issuance via GDS (like Sabre, Amadeus, Galileo).
- Handle complex multi-city, international, and round-the-world itineraries.
- Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
- Action PNRs in line with defined SLAs and ensure complete documentation across systems.
- Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
- Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
- Lead Debit Memo Management: Investigate and respond to ADMs with speed and accuracy, identify root causes, and implement preventive measures.
- Collaborate cross-functionally to reduce ADM occurrences through staff training, documentation, and process improvements.
- Own BSP and ARC workflows with precision - from airline invoicing to reconciliation and reporting.
What We Are Looking For
We are seeking a detail-obsessed and fast-paced professional who can multitask and work independently. The ideal candidate has a strong understanding of the travel business and operations, with a commitment to SLA compliance and internal guidelines.
- A minimum of 5 years of experience in flight ticketing for HNI clients, travel agencies, OTAs, or corporate desks.
- Proficiency in at least one GDS (Sabre, Amadeus, Galileo).
- Deep understanding of international travel, fare construction, and route planning.
- Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
- IATA Foundation or Consultant Certification required.
- Polished verbal communication, attention to detail, and calm under pressure.
Benefits
We offer a competitive salary that reflects your craft and contribution. As part of our founding team, you'll have real ownership, not just over what we create, but how we define the future of luxury travel.
- Earn what you're worth.
- Build, don't just belong.
- Work where luxury is the standard.
- Be part of what's next.
- Work where the details delight.
About Us
We are a company that believes excellence deserves to be matched. Join us in shaping the future of luxury travel powered by design, intelligence, and obsessive attention to detail.
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