Senior Java Developer

3 days ago

Anand, Gujarat, India beBeeProduction Full time ₹ 1,40,00,000 - ₹ 2,01,00,000
Technical Production Support Role

Our organization seeks a skilled Technical Production Support Engineer to maintain and enhance our production systems. This professional will play a critical role in solving real-time production issues, utilizing technical and analytical skills to troubleshoot complex customer problems.

Key Responsibilities:
  • Utilize expertise in Java and Spring Boot to resolve critical customer/field technical escalations from various teams.
  • Collaborate with the Engineering team to develop solutions for customer-reported issues.
  • Participate in daily scrum meetings to update the development team on ongoing escalations and their statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Develop tools and techniques to aid Root Cause Analysis using available data and code base insights.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Work with Product management to identify and implement backlog requirements adding value to the product.
Requirements:
  • Bachelor's degree required.
  • 6+ years' experience in technical product support type roles, preferably in escalations teams.
  • Experience working as L3 escalation engineer handling complex customer issues.
  • Software development experience with Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Familiarity with Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks.
  • Display a high attention to detail and strong analytical skills.
  • Scripting, Splunk, network troubleshooting, REST API troubleshooting, query database.
Benefits:
  • Competitive salary and benefits package.
  • Talent development-focused culture with quarterly promotion cycles and company-sponsored higher education and certifications.
  • Cutting-edge technology opportunities.
  • Employee engagement initiatives like project parties, flexible work hours, Long Service awards.
  • Annual health check-ups.
  • Insurance coverage: group term life, personal accident, Mediclaim hospitalization.

Our organization values diversity and inclusion in the workplace, welcoming diverse candidates from all backgrounds and offering hybrid work and flexible hours to fit diverse lifestyles.

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