Astrology App Support Specialist

4 days ago

Mount Abu, Rajasthan, India beBeeSupport Full time ₹ 45,00,000 - ₹ 80,00,000
Job Description:

We are seeking a highly skilled and empathetic Support Professional to join our team. As a key member of our support staff, you will be the first point of contact for users on our app. Your primary responsibility will be to provide exceptional support to customers, ensuring they receive prompt and helpful assistance with their queries.

Key Responsibilities:
  • Respond to Customer Inquiries: You will be responsible for responding promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide Guidance and Support: You will need to provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and Resolve Issues: You will troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain Customer Interaction Records: You will maintain records of customer interactions and feedback for process improvement.
  • Collaborate with Teams: You will collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
Requirements:
  • Bachelor's Degree: A bachelor's degree in any discipline (Business Administration or Communication preferred).
  • Customer Support Experience: 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
  • Communication Skills: Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages an advantage.
  • Problem-Solving Abilities: Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic Attitude: An empathetic, patient, customer-first mindset.
  • CRM Familiarity: Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Flexibility: Willingness to work in flexible shifts as per business needs.

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